Lavish Kumar            Mobile: 01-510-709-8497 ~ E-Mail: lavishkumar@yahoo.com

 

Senior Level Assignments: Delivery Manager / Program Manager / Sr. Project Manager

Expertise in complex IT Delivery Management, Transition Management, Program management, Onsite / Offshore Delivery Models, effective Internal / External Stakeholder Management

 

Areas of Strengths

Professional Snapshot

-         Delivery Management -         Team Builder & Leader -         Stakeholder Management -         Customer Focused -         Critical Thinker & Problem Solver -         Risk and Contingency Planner   Competencies -         Business Development -         Client Management -         Project Management (Outsourcing & Onsite) -         Delivery Excellence / SLA based -         Resource management -         Pre-Sales Initiatives -         Change / Transitions Management -         Budgeting & Cost Management -         Knowledge Management -         Process Mapping / Analysis -         Quality Management Systems -         Negotiations & Contracts   Scholastics / Certifications -         Bachelor of Engineering in Electronics & Telecommunication from BIT, Bhilai in 2000. -         CSQA (Certified Software Quality Analyst) from QAI (Quality Assurance Institute) USA.

Domain exposure: Life Science and Transportation & Logistics Domain. Ø        An effective leader with proven abilities in managing & leading larger teams spread across multiple geographies for running successful process operations in line with the management’s vision and objectives Ø        Result oriented professional offering over 14 dedicated years’ career in Program Management, Project Management, Delivery Management, Requirement Gathering, Solution Architect, Technical Management, Client Management & Management Interaction. Ø        Presently associated with Infosys Ltd. as Senior Project Manager based out of Philadelphia, USA. Ø        Demonstrated success in end-to-end project / delivery management and ensuring effective management of various resources to meet project specifications. Ø        Insightful knowledge of business process analysis & design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality. Ø        Significant experience of working with Customers, Project Managers and Technical Teams for securing & executing concurrent projects. Ø        Hands on experience on managing projects on multiple platforms (both Legacy and New Technology). Ø        Well experienced with global delivery model, including offshore development with cross-functional, matrixed teams. Ø        Excellent in conducting presentations and proof of concept to the prospective clients, finalizing technical & commercial proposals [RFP / RFQ / RFI], driving growth and generating revenue. Ø        Expert in Digital Marketing and Logistics domain

 

Selected Highlights / Skills

 

Ø       Experienced in managing projects using SLA’s, CMMi processes, collecting metrics & improving processes.

Ø       Have consistently grown across the hierarchy and successfully delivered at senior level positions.

­         Worked in various Web Application Development, Legacy Transformation and Application Maintenance Projects in different profiles like Program Manger, Project Manager, Project Leader, Onsite / Offshore Coordinator.

Ø       Undergone several leadership, management, and communication trainings.

 

Skill Set

 

Functional

Ø        Program management and overseeing delivery of projects from conceptualization to delivery within preset budgets and deadlines.

Ø        Reviewing existing services, negotiating with the customers and producing & monitoring SLA.

Ø        Monitoring multiple projects from conceptualisation and visualisation to technology mapping and final execution of projects.

Ø        Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring timely completion and delivery of the project to the client; extending production support of multiple applications.

Ø        Preparing proposals, business presentations, resource plans, technical direction, effort estimation, tracking, risk management and training.

Ø        Understanding and coordinating client’s needs / enhancements and consult with technical team to provide solutions as per the delivery schedules.

Ø        Mapping requirements & providing them best solutions involving evaluation & definition of scope of project and finalisation of project requirements.

 

Technical

Programming Languages:              PL/SQL, Power Builder 8.0, C, Pro*C, Unix Shell Script, CICS, COBOL

Databases & Tools:              Oracle, Informatica, Adobe AEM (CQ)             

 

Career Recital

 

Since Jan’01 with Infosys Ltd., (Bhubaneswar, US, Singapore)

 

Growth Path

Jan’01 – Jan’02Software Engineer Trainee

Jan’02 – Mar’04Software Engineer

Apr’04 – Mar’07Programmer Analyst

Apr’07 – Mar’11Project Manager

Since Apr’11Senior Project Manager

 

Noteworthy Milestones

 

Ø        Program managed Factory setup from onsite and implemented multiple projects successfully within defined service level agreement (SLA) managing client and other stakeholders.

Ø        Steered efforts by  leading and managing a team of more than 95 professionals spread across 5 geographies for execution and implementation of multiple development, re-engineering and maintenance projects in Open Systems/Mainframe/JAVA technologies within defined SLA with an annual revenue of more than 11m USD.

Ø        Holds the distinction in managing a large Knowledge Transition and Management Program which required coordination with all of the IT portfolio executives and SMEs in customer organization. This project was recognized as finalist in MIS ASIA IT Excellence Awards, 2010 in the category of Best Knowledge Management Project.

Ø        Functioned as SME in Routing, Costing, Booking and Shipment business process of Liner Shipping Domain and significantly managed entire Liner IT portfolio of a leading Ocean Liner company as a strategic IT partner which included 102 applications in Sales and Marketing, Pricing, CRM, Customer Support, Booking/Shipment, Operations, Asset Management, Yield Management, Demand Planning & Network Optimization, Terminals and Vessel Scheduling Business Processes.

Ø        Bagged several awards as follows:

o Twice as Most Valuable Project Manager of unit in Infosys for leading team in exemplary manner and bringing accolades to the company.

o People’s Manager Award of Infosys Bhubaneswar Development centre by Mr M. D. Pai (CFO, Infosys).

o Most Valuable Player of unit for a quarter in Infosys.

o On The Spot award for technical competency and exceptional work in Infosys.

Ø        Proposed and led the Large Knowledge Transition and Management Program at NOL worth $1.1 million. Artifacts and website created during this program are one stop knowledge solution for large remodel program (worth more than $250 million) being run by NOL

Ø        Proposed and converted 4 projects in NOL’s routing and costing area, totaling $1.3 million

 

Personal Dossier

 

Date of Birth: 5^th February 1977

Address:7 Marshall Dr, Apt D, Maple Shade, NJ – 08052, USA

Preferred Location:USA

Work Permit:H1B

References:Available upon request

ANNEXURE

 

Project Profile:

 

Client Name: GlaxoSmithKline, USA (GSK) is one of the world's leading research-based pharmaceutical and healthcare companies. Headquartered in the UK, GSK is a global organization with offices in over 100 countries and major research centers in the UK, USA, Belgium and China.

Role: Onsite Factory Program ManagerDuration:  Since April 2013      

Responsibility:

º      Strategic direction to the Factory team in terms of demand planning and operations.

º      Responding to RFP, Proposal creation and liaising with customer on scope, cost and schedule.

º      Risk Management, Change Management, Scope Management, SLA Management and Stakeholder Management.

º      Status reporting at various levels for multiple stakeholders which includes Trend Analysis report, weekly/monthly status report, steering committee report. success measure report,

º      Reviewing Documents.

º      Consultancy on digital marketing.

 

Client Name: Neptune Orient Lines, Singapore (NOL is a leading Shipping transportation and Logistics Company (operate brands APL and APL Logistics) which provides customers around the world with container transportation services through a network combining high-quality intermodal operations with state-of-the-art information technology).

Role: Tower ManagerDuration:  Jan’11 – Mar’13       

Responsibility:

º      Strategic direction to the entire tower in terms of planning and operations.

º      Responding to RFP, Proposal creation and liaising with customer on scope, cost and schedule.

º      Risk Management, Change Management, Scope Management and SLA management.

º      People Management, Resource planning, Career planning, Mentoring, Performance Appraisal and Performance Management review for team members.

º      Status reporting at various levels for multiple stakeholders which includes Trend Analysis report, weekly/monthly status report, steering committee report.

º      Creation of SOW (Statement Of Work), project initiation activities, formation of project team structures and defining roles and responsibilities of teams and individuals.

º      Reviewing Documents.

º      Quality Compliance Audits.

 

Customer Apps and Cargo Apps applications are some of the most critical and complex applications for NOL Liner business providing booking, shipment, asset management, Customs regulation related functionalities along with shipment tracing/tracking by users through website. Within the scope of this project, Enhancements/support/maintenance services are provided 24*7 within the defined SLA along with few development projects in this cluster in both FP and T&M mode.

 

Client Name: Neptune Orient Lines, Singapore

Role: Project ManagerDuration: Jan’10 - Dec’10

Responsibility:

º      Responding to RFP, Proposal creation and liaising with customer on scope, cost and schedule.

º      Creation of SOW (Statement Of Work) and project initiation activities.

º      Client Interfacing, Risk Management, Change Management, Scope Management and SLA management.

º      Status reporting at various levels for multiple stakeholders which includes Trend Analysis report, weekly/monthly status report, steering committee report.

º      Creation of project plan, configuration plan, resource plan, onsite-offshore communication plan and training plan for the team.

º      Invoicing activities and financial tracking.

º      Career planning, Mentoring, Performance Appraisal and Performance Management review for team members.

º      Reviewing Documents.

º      Quality Compliance Audits.

Hardware: Windows NT, AIX, Mainframe

Software: Pro*C, PowerBuilder, PL/SQL, ORACLE 9, UNIX Shell Scripts, CICS, COBOL, JCL, Webfocus etc.

 

 

Application Knowledge Portal project was a strategic initiative of NOL to document information on its key applications and host it at common place. This was part of their de-risking strategy to document SME knowledge and provide common platform so that both IT and business users can access it and get information on portfolio landscape and applications. This project covers knowledge transition and management of 160 applications. This was a huge program with large number of stakeholders and it required close coordination with all 7 portfolio directors of customer’s IT organization and more than 65 SME’s. This project won multiple awards including Best Project, Best Project Manager and a case study got published on Infosys website.

 

Client Name: Neptune Orient Lines, Singapore

Role: Project ManagerDuration: Jan’09 - Dec’09

Responsibility:

º      Proposal creation and liaising with customer.

º      Creation of SOW (Statement Of Work) and project initiation activities.

º      Client Interfacing, Risk Management, Change Management and Scope Management.

º      Status reporting at various levels for multiple stakeholders.

º      Creation of the project team, formation of team structures & defining roles and responsibilities of teams and individuals and creation of project plan, configuration plan, resource plan, onsite-offshore communication plan and training plan for the team.

º      Invoicing activities and financial tracking.

º      Career planning, Performance Appraisal and Performance Management review for team members.

º      Reviewing Documents.

º      Quality Compliance Audit

Hardware: Windows NT, AIX

Software: HTML, MS SharePoint 2003.

 

 

This master project involves various child projects for business applications under Liner Operation Portfolio e.g. SRS Pre-computation, TRACE Accuracy, CCAM, HOLOS migration, Node Management.

 

SRS Pre-computation (Standard Routes System):

SRS defines various routes, according to which cargo moves from origin to destination. This route can have different legs having land part as well as ocean part. Objective of this project is to improve performance of this online transaction system by creating an active datamart and use that for transaction improving performance. 

 

TRACE Accuracy (Transportation Routing and Cost Evaluation System):

TRACE is an application that allows the user to cost the movement of a shipment from its origin to its destination. Objective of this project is to provide more accuracy in this costing application by-

1.               Integrating with upstream applications for data population.

2.               Re-engineering for enhanced business requirements.

 

CCAM (Customer Cargo and Allocation Module):

This is a reporting application in webfocus providing cargo controllers tool to do short term forecasting and allocation for better cargo handling.

 

HOLOS Migration (CMO/CMI):

This is a migration project to migrate CMO/CMI application from HOLOS to webfocus reporting tool.

 

Node Management:

Node management is a development project involving backend unix/PL-SQL processing and Webfocus reporting. Objective of this project is to capture data for last leg of APL’s network in system and provide reports to users on that.

 

Client Name: American President Lines, Oakland, CA, USA

Role: Project ManagerDuration: Nov’06 – Jan’09

Responsibility:

º      Creation of SOW (Statement Of Work) and project initiation activities.

º      Creation of project plan, configuration plan, resource plan, onsite-offshore communication plan and training plan for the team and creation of the project team, formation of team structures and defining roles and responsibilities of teams and individual

º      Production support Process setup and SLA Benchmarking.

º      Status reporting at various levels for multiple stakeholders.

º      Invoicing activities and financial tracking for whole account.

º      Career planning, Performance Appraisal and Performance Management review for team members.

º      Guiding/Mentoring in design, development and testin

º      Client Interfacin

º      Quality Compliance Audit

Hardware: Windows NT, AIX

Software: Pro*C, PowerBuilder, PL/SQL, ORACLE8.1.7, UNIX Shell Scripts, CICS, COBOL, Webfocus.

 

This project involved enhancement/maintenance/production support of various business applications under Operation Portfolio e.g. SRS and TRACE.

 

SRS (Standard Routes System):

SRS defines various routes, according to which cargo moves from origin to destination. This route can have different legs having land part as well as ocean part. According to these predefined routes the vessel, truck or train movement takes place.

 

TRACE (Transportation Routing And Cost Evaluation System):

TRACE is an application that allows the user to cost the movement of a shipment from its origin to its destination.

 

Client Name:American President Lines, Oakland, CA, USA

Role:Team Lead and Backup Project ManagerDuration: Oct’04 - Nov’06

Responsibility:

º      Creation of project plan, configuration plan, resource plan, onsite-offshore communication plan and training plan for the team and creation of the project team, formation of team structures and defining roles and responsibilities of teams and individuals.

º      Career planning, Performance Appraisal and Performance Management review for team members.

º      Guiding/Helping in design, development and testing.

º      Reviewing technical artifacts and code.

º      Estimation and scheduling of major enhancements.

º      Work Assignment to team members.

º      Client Interfacing.

º      Quality Compliance Audits.

Hardware: Windows NT, AIX

Software: Pro*C, PowerBuilder, PL/SQL, ORACLE8.1.7, Unix Shell Scripts, CICS, COBOL.

 

Booktrac is a PowerBuilder application used for booking purpose. This project involved major enhancements in Booktrac application to interact with mainframe (using screen scrapping) and provide data to user in a better and customized format.

Client Name: American President Lines, Oakland, CA, USA

Role: Application LeadDuration: Nov’03 - Oct’04

Responsibility: Key additional responsibilities apart from development-

º      Application Management

º      Work Assignment to team members

º      Client Interfacing

Hardware: Windows NT, AIX

Software: PowerBuilder, PL/SQL, ORACLE8.1.7, Unix Shell Scripts.

 

SRS (Standard Routes System):

SRS defines various routes, according to which cargo moves from origin to destination.

TRACE (Transportation Routing And Cost Evaluation System):

TRACE is an application that allows the user to cost the movement of a shipment from its origin to its destination.

Client Name: American President Lines, Oakland, CA, USA

Role: DeveloperDuration: Apr’01 - Nov’03    

Responsibility:

º      Analysis of Request

º      High Level Design

º      Coding

º      Code Review

º      Testing

º      Production support

Hardware: Windows NT, AIX